I recently had new carpets fitted in one of my shops. We open 7 days a week so preparing for the arrival of the new carpets involved me having to get up at the crack of dawn to take the old carpets up and hoover, before the carpet fitters arrival at 8.30am.
I had, in my opinion, made a good job of cleaning up the floor in readiness, however when the carpet fitters arrived they first set to with scrapers and dust pan and brush, taking off every minuscule bit of old, stuck foam carpet backing from the floor.
I hadn’t made as good a job of it as I thought!
I have used this carpet firm for the last 10 years. I never ask anyone else for a quote when I need new shop or home carpets as I trust these guys implicitly, and the service they give is simply the best.
They are courteous, impeccably clean, hard working, they respond to enquiries quickly and efficiently, and they arrive when they say they will. Why should I look anywhere else when I am completely satisfied not only with the product and the price, but with the overall service I get?
In Internet Marketing we need to recognise the value of these attributes. We must always get someone else to check our products for errors and omissions; it is so easy to overlook them. We also need to check that someone else sees our product and service the way we do.
Always be courteous to your customers, deliver when you say you will, and respond to enquiries quickly and efficiently.
If you give your customers a great service, in addition to a great product and a great price, they will remain loyal and will always come back for more.
Enjoy the journey!