Excellent Service Assured

I recently had new carpets fitted in one of my shops. We open 7 days a week so preparing for the arrival of the new carpets involved me having to get up at the crack of dawn to take the old carpets up and hoover, before the carpet fitters arrival at 8.30am.

I had, in my opinion, made a good job of cleaning up the floor in readiness, however when the carpet fitters arrived they first set to with scrapers and dust pan and brush, taking off every minuscule bit of old, stuck foam carpet backing from the floor.

I hadn’t made as good a job of it as I thought!

I have used this carpet firm for the last 10 years.  I never ask anyone else for a quote when I need new shop or home carpets as I trust these guys implicitly, and the service they give is simply the best.

They are courteous, impeccably clean, hard working, they respond to enquiries quickly and efficiently, and they arrive when they say they will.  Why should I look anywhere else when I am completely satisfied not only with the product and the price, but with the overall service I get?

In Internet Marketing we need to recognise the value of these attributes.  We must always get someone else to check our products for errors and omissions; it is so easy to overlook them.  We also need to check that someone else sees our product and service the way we do.

Always be courteous to your customers, deliver when you say you will, and respond to enquiries quickly and efficiently.

If you give your customers a great service, in addition to a great product and a great price, they will remain loyal and will always come back for more.

Enjoy the journey!

12 Comments

  • Customer satisfaction is the greatest thing for a business. Building a good customer with feedback is very important for your business reputation.

    • mandyallen.com

      Reply Reply June 4, 2016

      Hi Alex, thanks for visiting. You are right, it also brings recommendations which are the most valuable outcome of all.

      Enjoy the journey!

  • ikechi
    Twitter:

    Reply Reply June 4, 2016

    Hi Mandy

    This is a great reminder of what is most important when it comes to Internet marketing.

    Integrity, great customer service, quick response to queries and hardwork is what every marketer needs to thrive on the internet.

    Thanks for sharing. Take Care
    ikechi recently posted..Why You Shouldn’t Throw Any of Yourself AwayMy Profile

    • mandyallen.com

      Reply Reply June 4, 2016

      Hi Ikechie, thanks for visiting. Yes, those skills are transferable across all businesses, don’t you think?

      Enjoy the journey!

  • Rachel Lavern
    Twitter:

    Reply Reply June 27, 2016

    I really believe that we all tolerate WAY too much crap from people and companies are are to be serving us. We get used to stuff under-functioning, accept less than great service, allow things to slip, etc.
    Rachel Lavern recently posted..Don’t Take Rejection PersonallyMy Profile

    • mandyallen.com

      Reply Reply July 2, 2016

      Hi Rachel, thanks for visiting. I was just talking in a shop to the counter assistant about this very thing! We were saying how much more aggressive people have become and it’s often hard to challenge aggressiveness.

      Enjoy the journey!

  • Andy James
    Twitter:

    Reply Reply September 28, 2016

    This is my first time on your blog…and I absolutely adore it… All your posts are simply awesome…I have been super bzi lately but I took the time out to tell you…that you are awesome… keep up the good work =)
    Andy James recently posted..How to be a Happier Freelancer; TIME TO KILL STRESSMy Profile

    • mandyallen.com

      Reply Reply October 4, 2016

      Hi Andy, thanks for visiting and welcome! New visitors are always appreciated. Glad you like the blog, I love writing short but sweet posts, hopefully bring some delight to the reader or maybe some information or knowledge they can use. I look forward to your next visit!

      Enjoy the journey!
      mandyallen.com recently posted..Fail To Plan And You Plan To FailMy Profile

  • Dr. Elise Cohen Ho
    Twitter:

    Reply Reply October 27, 2016

    We really do need to “put out there” what we also want to receive. Courteous service, value for our investment and appreciation for our business. These are the cornerstones of excellent service. Thanks for this thought provoking post.
    Dr. Elise Cohen Ho recently posted..Is Daddy Your Super Hero?My Profile

    • mandyallen.com

      Reply Reply October 29, 2016

      Hi Elise, thanks for visiting. I agree, we get back what we put into our business.

      Enjoy the journey!
      mandyallen.com recently posted..What Should I Blog About?My Profile

  • Joy Healey
    Twitter:

    Reply Reply October 30, 2016

    Completely agree Mandy,

    I can forgive suppliers making a mistake – so long as they put it right quickly.

    If I can blow my own trumpet a little here, I have had one particular customer for 30+ years so I think I must be doing something right 🙂

    Joy – Blogging After Dark

    • mandyallen.com

      Reply Reply October 30, 2016

      Hi Joy, thanks for visiting. Wow, 30 years is a great achievement. I have shops offline and have been running shops locally for almost 20 years now, and I still have a lot of customers that came to me all those years ago. It works, doesn’t it.

      Enjoy the journey!
      mandyallen.com recently posted..What Should I Blog About?My Profile

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